Shipping policy
SHIPPING POLICY — XMAHORIZON
Last updated: June 2026
Thank you for shopping at XMAHORIZON (xmahorizon.com). Please read this Shipping Policy carefully before placing your order.
PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email with your tracking number once your order has been shipped.
SHIPPING TIME
We ship to the United States and internationally. Estimated delivery times are as follows:
• United States: 7–15 business days
• Canada & UK: 10–20 business days
• Other countries: 15–30 business days
Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays beyond our control.
SHIPPING COST
We offer FREE standard shipping on all orders. No minimum purchase required.
TRACKING YOUR ORDER
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or directly with the carrier. Please allow 3–5 business days for tracking information to become available after shipment.
CUSTOMS AND DUTIES
For international orders, customs fees, import duties, or taxes may be charged by your local government. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
LOST OR DELAYED PACKAGES
If your package has not arrived within 30 days of the estimated delivery date, please contact us at support@xmahorizon.com. We will investigate the issue and offer a replacement or full refund.
WRONG ADDRESS
Please ensure your shipping address is correct before placing your order. XMAHORIZON is not responsible for orders delivered to an incorrect address provided by the customer.
CONTACT US
If you have any questions about your shipment, please contact us:
Email: support@xmahorizon.com
Website: xmahorizon.com