Refund policy

RETURN & REFUND POLICY — XMAHORIZON

Last updated: June 2026

At XMAHORIZON, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

RETURN WINDOW
You have 30 days from the date of delivery to request a return. After 30 days, we are unable to offer a refund or exchange.

ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be:
• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

NON-RETURNABLE ITEMS
The following items cannot be returned:
• Items that have been used or damaged by the customer
• Items returned more than 30 days after delivery
• Sale or discounted items (unless defective)

HOW TO INITIATE A RETURN
To start a return, please contact us at support@xmahorizon.com with:
1. Your order number
2. The reason for your return
3. Photos of the item (if damaged or defective)

We will respond within 1–2 business days with return instructions.

REFUNDS
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

DAMAGED OR DEFECTIVE ITEMS
If you received a damaged or defective item, please contact us immediately at support@xmahorizon.com with photos. We will send a replacement or issue a full refund at no extra cost to you — no need to return the item.

LATE OR MISSING REFUNDS
If you haven't received your refund within 10 business days, please:
1. Check your bank account again
2. Contact your credit card company
3. If still not received, contact us at support@xmahorizon.com

EXCHANGES
We replace items only if they are defective or damaged. If you need an exchange, contact us at support@xmahorizon.com.

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Refund policy